General Information
Payment Methods
CREDIT CARDS through PAYPAL: If you pay by credit TERAPY: both Visa, MasterCard and American Express. You can use your credit card information via our secure SSL procedure safely and we will make with your credit card company to ensure proper handling.
ADVANCE PAYMENT: You can transfer the amount to account number 54.11.31.486 in the name of Amsterdam ERGONOMIC LIVING include your order number. It then proceeded to process your order once payment is received. It takes about 5 days before a payment is processed by us. Then The delivery times that are currently listed on the site.
GIFT VOUCHERS: Carefully read the e-mail in which your gift certificate code or coupon code is given and make sure you meet the conditions for exchange. To redeem your gift certificate or coupon is very simple:
1. Place an item in your shopping cart.
2. Click 'Proceed with order'.
3. Follow the steps' Address' and 'Shipping method and Gift Service.
4. Next to 'Payment' desired payment method, and select "Coupons". Then fill in your coupon code and click 'Proceed with order'.
5. Around the order by pressing 'Buy' button.
Have more questions about gift certificates or coupons? Look at the Gift Voucher Terms and Conditions
Attention! Fulfill your payments are per order and listed the order as payment reference. If you have multiple pending charges add up to everything at once to satisfy, we can not guarantee that the payment is processed correctly. If you do, please give as payment reference "see details" and send the specification to customerservice@terapy.euDit e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Once we have received, we can process your payment correctly.
The voucher is valid until 6 months after issuance.
Delivery Costs
TERAPY exists in different sizes. Therefore there are different shipping cost:
| maxi-TERAPY | mini-TERAPY | Tube, U, Baby |
Covers
|
Beans
|
Gift Voucher
|
|
|---|---|---|---|---|---|---|
| United Kingdom |
£ 25,00 | £ 15,95 | £ 9,50 | £ 6,50 | £ 7,50 | £ 0 |
| The Netherlands | € 15,00 | € 10,95 | € 7,95 | € 6,50 | € 7,50 | € 0 |
| France | € 25,00 | € 15,95 | € 9,50 | € 6,50 | € 7,50 | € 0 |
| Belgium | € 25,00 | € 15,95 | € 9,50 | € 6,50 | € 7,50 | € 0 |
| Luxembourg | € 25,00 | € 15,95 | € 9,50 | € 6,50 | € 7,50 | € 0 |
| Germany | € 25,00 | € 15,95 | € 9,50 | € 6,50 | € 7,50 | € 0 |
| Austria | € 25,00 | € 15,95 | € 9,50 | € 6,50 | € 7,50 | € 0 |
Delivery Times
For all deliveries within the Netherlands, there is an indicative delivery time of 2 to 3 days. TNT Post delivers all large packages within the Netherlands. DHL delivers all large packages outside of the Netherlands. Products are shipped after that your payment has been received.
If you encounter any problem with your order, our Customer Service will be glad to help you.
Telephone: You can reach us from Monday to Friday between 9am and 5pm on 0044-20-35190372.
By email: We answer your email within 24 hours customerservice@terapy.eu.
Washing Advice
The product consists of two covers. The outer cover can be removed for washing or may be replaced with a new cover. Both covers have a zipper. That way one can add bean bag beans to the bean bag.
The product is composed of 92% cotton and 8% other fiber and is assembled in the Netherlands. We recommend washing the cover at 30° Celcius, and do not recommend drying or ironing it.